Terms and Conditions of use

This Privacy Policy governs the manner in which Hatinaga collects, uses, maintains and discloses information collected from users (each, a “User”) of the hatinaga.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Hatinaga.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on this site, place or fill our an order, respond or subscribe to a survey or newsletter, and contact our Site in connection to other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, birth date, billing and credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifying information, except that it may prevent them from engaging in certain Site related activities.

Users however, have the option to visit our Site anonymously.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Hatinaga collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Changes to this privacy policy

Hatinaga has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page, and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

hatinaga.com

info@hatinaga.com

 

Delivery

Shipments

Packages are generally dispatched within 2 business days after receipt of payment and are shipped via Canada Post. Orders placed on the weekend or holiday will be processed on the following business day.

Shipping and handling fees are based on total weight and destination of the shipment. We advise you to group your items in one order. If you choose to group two distinct orders placed separately, shipping fees will apply to each of them. Your package will be dispatched at your own risk, and a tracking number will be provided to keep track of your order.

Packages and boxes are amply sized and your items are well-protected. Special care will be taken to protect fragile objects.

Returns

Hatinaga will gladly accept returned items under the following conditions:

  • Items must be returned within 30 business days from the date of purchase receipt.
  • Shipper must return item at their own cost
  • Items must be all unworn, unused and still in original packaging

 

Payments

Secure payment

Using Visa/Mastercard/Paypal

Hatinaga takes payments via Paypal. Credit card payments using Visa, Mastercard, and American Express can be placed through Paypal.